MyTechGuy Support

Quick and easy setup for remote technical support. Choose your platform below to get started.

🖥️

Windows

Configure remote support for Windows computers

💻

macOS

Configure remote support for Mac computers

🚀 Windows Setup Instructions

1

Download Configuration File

Download the configuration script that will set up your computer for remote support.

📥 Download Windows Config
2

Run as Administrator

Right-click the downloaded file and select "Run as administrator". This configures your system for remote support.

3

Download RustDesk

Get the latest RustDesk installer for Windows.

📥 Download RustDesk for Windows
4

Install RustDesk

Run the installer you just downloaded and follow the standard installation process.

5

Launch & Connect

Open RustDesk from your Start menu or desktop. It will automatically connect to MyTechGuy's secure server for remote support.

⚠️ Important: The configuration script must be run as administrator for the setup to work properly. If you encounter any issues, please contact MyTechGuy support.

🚀 Intel Mac Setup Instructions

1

Download Setup File

Click below to download the setup file to your Downloads folder.

📥 Download Setup File
2

Open Terminal & Make File Ready

Open Terminal app (press Command + Space, type "Terminal", press Enter).
Copy and paste this line, then press Enter:
chmod +x Downloads/configure_rustdesk.sh

3

Run the Setup

In Terminal, copy and paste this line, then press Enter:
./configure_rustdesk.sh
When it asks for a choice, type "1" and press Enter.

4

Download & Install RustDesk for Intel Mac

Click below to download the Intel version of RustDesk (saves to Downloads folder).
📥 Download RustDesk (Intel)
Double-click the downloaded file, then drag RustDesk to your Applications folder.

5

You're All Set!

Open RustDesk from your Applications folder. It's now ready for MyTechGuy to provide remote support.

⚠️ Need Help? If macOS blocks RustDesk, go to System Settings > Privacy & Security and allow it. Contact MyTechGuy support if you get stuck.

🚀 Apple Silicon Mac Setup Instructions

1

Download Setup File

Click below to download the setup file to your Downloads folder.

📥 Download Setup File
2

Open Terminal & Make File Ready

Open Terminal app (press Command + Space, type "Terminal", press Enter).
Copy and paste this line, then press Enter:
chmod +x Downloads/configure_rustdesk.sh

3

Run the Setup

In Terminal, copy and paste this line, then press Enter:
./configure_rustdesk.sh
When it asks for a choice, type "1" and press Enter.

4

Download & Install RustDesk for Apple Silicon

Click below to download the Apple Silicon version of RustDesk (saves to Downloads folder).
📥 Download RustDesk (Apple Silicon)
Double-click the downloaded file, then drag RustDesk to your Applications folder.

5

You're All Set!

Open RustDesk from your Applications folder. It's now ready for MyTechGuy to provide remote support.

⚠️ Need Help? If macOS blocks RustDesk, go to System Settings > Privacy & Security and allow it. Contact MyTechGuy support if you get stuck.